How can we help? We strive to provide a great shopping experience and excellent customer service for all of our customers.
- If you are contacting us regarding your online order, please include your order number with your email.
- We look forward to hearing from you and we will get back to you as soon as we can! Please be patient with us, it can take us up to 24 hours to respond.
- Please note that our Customer Service department is open Mon-Fri 8am-5pm and closed Sat. & Sun. We will not return emails during periods when we are closed.
**Please note that if you are an existing Ellis.com customer you will need to create a new account; our existing customer accounts were not able to be transferred over. We apologize for the inconvenience.