Customer Service

Ellis Home and Garden Customer Service

 If you are having trouble creating a customer account, you do not have to create a customer account to shop our website. You can shop and checkout without an account. 

Do you have a customer service question?

Please email your question to and we will get back with you as soon as we can.


Did you not receive your Shipment Notification/Tracking Number for your order?

Please email your Name & Order Number to and a member from our Customer Service Team will get back with you.

**Please note that we strive to process and ship your order within 2-3 business days of receiving your order. During the Holiday Season, this time frame may be extended. All orders placed on Friday after 3pm CST, Saturday, Sunday and Federal Holidays will not begin the processing phase until the following business day.


For assistance with (including all website account issues) we can be reached at:

Ellis Home and Garden Corporate Offices

4810 Hazel Jones Rd.

Bossier City, LA  71111

Phone: 318-741-3001

(Monday- Thursday 8:00am-5:00pm CST and Friday 8:00am-1:00pm CST)


**Please note that for any technical issues our Customer Service Team will take down your information and our Technical Support team will contact you to resolve the issue