Frequently Asked Questions

Frequently Asked Questions:

Do you have a customer service question?

Please email your question to customerservice@ellishomeandgarden.com and we will get back with you as soon as we can.


Do I need a Tax ID to shop ellishomeandgarden.com?

No, our website is open to the public and is retail only at the moment. We do not currently offer any wholesale discounts, but we hope that you will find our everyday prices very competitive.


When is Dylan Live on Facebook and can I get a Live Notification?

Dylan Palmer is our Head Floral Designer at our Longview, TX location and he has a Live demonstration video every Tuesday on our Facebook page. Normally he will also pop in throughout the week to do Store Tour videos or Q&A with our Greenhouse Manager. To get a Live Video Notification, you will need to find any of our videos on on our Facebook page. Click the three dots in the upper right hand corner, click "turn on live notifications" and then anytime we are Live you will get a notification on your phone or desktop computer.


There are products that I see in the stores during a Live video that aren't listed online. Can I get that item shipped to me? 

Unfortunately, we do not always have the same products available online as we do in our retail stores. We are working to include more of the same products. However, due to size and weight some items are too large or heavy to sell online and therefore those products are unavailable to add online. 

 

Did you not receive your Shipment Notification/Tracking Number for your order?

Please email your Name & Order Number to customerservice@ellishomeandgarden.com and a member from our Customer Service Team will get back with you.

**Please note that we strive to process and ship your order within 2-3 business days of receiving your order. During the Holiday Season, this time frame may be extended. All orders placed on Friday after 3pm CST, Saturday, Sunday and Federal Holidays will not begin the processing phase until the following business day.

 

For assistance with www.ellishomeandgarden.com (including all website account issues) we can be reached at:

Ellis Home and Garden Corporate Offices

4810 Hazel Jones Rd.

Bossier City, LA  71111

Phone: 318-741-3001

(Monday- Thursday 8:00am-5:00pm CST and Friday 8:00am-1:00pm CST)

 

**Please note that for any technical issues our Customer Service Team will take down your information and our Technical Support team will contact you to resolve the issue