We strive to ship each customer’s order within 1-2 business days from when the order was placed. However, there are certain factors that may delay the order leaving within that window.
- Seasonal Delays: our business is seasonal in nature and during our heavier volume times of the year (Fall & Christmas) we can experience delays in order processing time. We appreciate your patience during these times and know that we are working hard to get your order out as quickly as possible.
- Payment problems: payment processing issues will delay the shipment of your order until we contact you for a resolution (be sure to provide your best contact information, we won’t share it with anyone).
- Address problems: we must validate all shipping address through our shipping carrier. If we cannot validate your shipping address, we hold your order until we can do so. We want to ensure we are shipping to a correct address before the package leaves our Facility. We will attempt to contact you immediately.
- Inventory problems: we make great efforts to keep our inventory as accurate as we can so that we never over-sell an item. We will attempt to contact you by phone and by email if this should happen. If we are unable to reach you, we will issue a refund for the item/s and ship your order with the remaining items.
Delivery times are based on the day your order is shipped. For instance, 2-day shipping, means two business days after the order is shipped, not two days from the date the order was placed.
Shipping prices are based on weight, package size and distance from our facility to your address. Please note that when multiple items are placed in your cart, the shipping can sometimes be skewed. If we are able to adjust your shipping down, we always will...we never increase the shipping amount unless you have asked us to change something after your order was placed.
We are proud to offer USPS 2 Day Priority Mail (United States Post Office) and UPS to our customers; we have found their pricing to be the most cost effective and we pass those savings onto the customer. **Please note that Priority Mail delivers in 2-3 days on “average” and is also impacted by the holiday season.**
To calculate your shipping charges simply add the items you are interested in purchasing to your shopping cart. From the cart page, click the Checkout button to start the checkout process. Enter the shipping information; then hit continue. Select the “Get Rates” button from either carrier to see the charges for your order. Our shipping prices are based on our discounted carrier rates, varying with the size and weight of your order, as well as the distance from our distribution facility to your delivery address. **Please note that items such as Deco Mesh or other large Décor pieces will have a higher shipping rate due to their size. Please keep this in mind when ordering**
If your order is damaged in transit, please notify us immediately and no later than 7 days of receipt. Save all packaging for possible inspection by USPS or UPS.
Once you have communicated to us that your item was damaged, we will do our best to reach a satisfactory arrangement with you whether it be replacement of the item (if available), an exchange or a refund.
We want our customers to be satisfied with their purchase from us and 99.9% of the time, this has been the case. But, if for any reason you are not satisfied with your product, you may return the item for a refund on the purchase price excluding the shipping charge.
- We must be notified prior to returning the item.
- Items discounted greater than 50% off/Final Clearance/Special Promo items are not returnable
- Item must be returned within 7 days of receipt (this is due to the seasonal nature of our products).
- Item must be in same condition that it was received in i.e. all tags and packing materials intact.
- A copy of our invoice must be enclosed
- Shipping fees for returned items are the expense of the buyer and will not be refunded.
- Refund will be made back to the original credit/debit card
For assistance with www.ellishomeandgarden.com (including all website account issues) we can be reached at:
Ellis Home and Garden – Corporate Offices
4810 Hazel Jones Rd.
Bossier City, LA 71111
(Monday- Thursday 8:00am-5:00pm CST and Friday 8:00am-1:00pm CST)